TABLE OF CONTENTS


Introduction


This report allows you to download any data you want from your feedback, so you can create your own custom reports which display the exact information that you need. This is also ideal for when you need to take your data offline. 


Report Filters


Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:


FiltersDescriptions
Merchant NameThe name of the business or seller offering the product or service.
Latest Feedback DateThe most recent date on which customer feedback or a review was received.
Parent Product SKUThe Stock Keeping Unit (SKU) for the main or primary product in a series or bundle.
Product SKUThe Stock Keeping Unit (SKU) assigned to a specific product, used for inventory management and identification.
Has Insight Tags (Yes / No)Indicates whether the feedback includes additional tags or keywords providing deeper insights (Yes or No).
NPSNet Promoter Score, a metric that measures customer loyalty and satisfaction based on their likelihood to recommend the product or service.
Service Feedback Five Star ScoreSelect the reviews you wish to filter by star rating.
Product Feedback Five Star RatingSelect the reviews you wish to filter by star rating.
Service Feedback Moderation StatusThe current review state of service-related feedback, indicating whether it is approved, pending, or rejected.

Product Feedback Moderation Status

The current review state of product-related feedback, indicating whether it is approved, pending, or rejected.


Column Headers


ColumnDescription
Merchant NameThe name of the business or seller offering the product or service.
SaledateThe date on which the product or service was sold to the customer.
OrderefA unique identifier for an order, used to track and reference the specific purchase.
TitleThe name or headline of a product, review, or feedback entry.
A Product AttributesSpecific characteristics or features of a product.
Consumer displaynameThe publicly shown name of the customer providing feedback or review.
LocaleThe regional or language settings of the consumer, indicating where they are from or their preferred language.
Consumer EmailThe customer's email address, used for communication and notifications regarding their order and feedback.
Service Feedback IDA unique identifier for a specific piece of service-related feedback.
Service Feedback Five Star ScoreThe rating out of five stars given by customers specifically for service-related aspects.
Service Feedback Create DateThe date on which the service-related feedback was created by the customer.
Service Feedback Comments Consumer Comment ContentThe text of the customer's comment regarding the service they received.
OverallThe overall rating or assessment given by the customer.
DeliveryThe rating or feedback specifically about the delivery aspect of the service.
Customer ServiceThe rating or feedback specifically about the customer service aspect.
Product Feedback IDA unique identifier for a specific piece of product-related feedback.
Product Feedback Five Star ScoreThe rating out of five stars given by customers specifically for the product.
Net Promoter ScoreA metric that measures customer loyalty and satisfaction based on their likelihood to recommend the product or service.
Service Feedback Moderation StatusThe current review state of service-related feedback, indicating whether it is approved, pending, or rejected.
Service Feedback Moderation Denied ReasonThe explanation provided for why a piece of service-related feedback was rejected during moderation.
Product Feedback Moderation StatusThe current review state of product-related feedback, indicating whether it is approved, pending, or rejected.
Product Feedback Moderation Denied ReasonThe explanation provided for why a piece of product-related feedback was rejected during moderation.
Mobile numberThe customer's mobile phone number, used for communication and notifications.
Consumer RefA unique identifier for the customer, used to track and reference their interactions.
Requested Feedback DateThe date on which feedback was requested from the customer.
Parent Product RefA unique identifier for the main or primary product in a series or bundle.
Product SKUThe Stock Keeping Unit (SKU) assigned to a specific product, used for inventory management and identification.
Product LinkThe URL link to the product page.
Price AmountThe cost of the product, usually expressed in a numerical value.
Price CurrencyThe currency in which the product price is denominated.
SummaryA brief overview or synopsis of the feedback, review, or product description.
Product Feedback Create DateThe date on which the product-related feedback was created by the customer.
KeyA specific attribute or characteristic of the product or service being reviewed.
ValueThe corresponding rating or feedback for a specific attribute or characteristic.
Latest Feedback DateThe most recent date on which customer feedback or a review was received.
Has insights tag (yes/no)Indicates whether the feedback includes additional tags or keywords providing deeper insights (Yes or No).
Sale Items Aux KeyAn auxiliary key providing additional details about the sale items.
Sale Items Aux ValueThe corresponding value or information related to the auxiliary key for the sale items.



Product Feedback Custom Questions


ColumnDescription
IDA unique identifier assigned to a specific question, used for tracking and reference purposes.
QuestionDetail of the question.
AnswerThe response or solution provided in reply to a question.
CategoryA classification or grouping used to organise related items, questions, or answers based on shared characteristics or themes.



Service Feedback Custom Questions


ColumnDescription
IDA unique identifier assigned to a specific question, used for tracking and reference purposes.
QuestionDetail of the question.
AnswerThe response or solution provided in reply to a question.
CategoryA classification or grouping used to organise related items, questions, or answers based on shared characteristics or themes.