TABLE OF CONTENTS


Introduction


The Compare report addresses the challenge of account structure by providing merchants with the capability to compare various aspects of their businesses against each other, utilising their existing account structure. Notably, this feature is currently unavailable in the hub, making it a valuable addition to the merchant toolkit. 



Report Filters


Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:


FilterDescription
First Account FilterChoose the account(s) you wish to compare by from a multi-select drop down. If multiple are selected it is aggregated. This is dependant on user accounts.
Second Account FilterChoose the account(s) to compare by from a multi-select drop down. If multiple are selected it is aggregated. This is dependant on user accounts.
Date SourceChoose from sales date or feedback request date.
Date RangeChoose from preset date range options or create a custom range.
Chart GranularityChoose from Day, Week, Month, Quarter or Year. This determines the X axis in the graphs and how the data points are also aggregated.
Feedback Source SelectorThis can be product or service feedback. This affects the calculations of the graphs displayed below.
Tag KeyChoose a tag key to display particular metrics.
Tag ValueChoose a tag value to display particular metrics.



Report Chart


Feefo charts refer to the visual representations of data generated within the platform.


FilterDescription
Request SentCounts the distinct saleid, excluding reminders, that Feefo have sent.

Product - When feedback_source_selector=product feedback, it counts requests with product section in the form. A sale with multiple saleitems will only be counted as 1 request sent.

Service - When feedback_source_selector=service feedback, it counts requests with service section in the form it counts all requests sent via email or sms or web.
Request with FeedbackThe count of distinct saleid that received feedback

Product - When feedback_source_selector=product feedback, it counts distinct sale id with product feedback. A sale with multiple product feedback will only be counted as 1 Request with Feedback.

Service - When feedback_source_selector=service feedback, it counts distinct sale id with service feedback.
Response Rate
The percentage of requests with feedback

Calculation - Request Sent/Request with Feedback

Note: If multiple product requests are on one form and a response is received for one (or more) of them then it is counted as one response.
Response Rate %
A line chart showing the response rate by date.
Score