TABLE OF CONTENTS
Introduction
Feefo's Date Comparison dashboard is your essential tool for tracking and analysing key business metrics over various time periods, including Year-over-Year (YoY), Month-over-Month (MoM), and Week-over-Week (WoW) trends, which can be effortlessly incorporated into your regular reporting and board updates
The key metrics include:
- Service and Product Rating: Monitor customer satisfaction trends to identify areas for improvement.
- Response Rate: Evaluate the effectiveness of your customer engagement by analyzing response rates over time.
- Net Promoter Score (NPS): Track customer loyalty and satisfaction, spotting patterns to boost customer advocacy.
Report Filters
Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:
| Filter | Description |
| Merchant Name | The name of the business or seller offering the product or service. |
| Date Source | The origin or basis of the dates used for the data being analysed or reported. |
| Reference Period | The specific time frame used as a baseline for comparison in analysis. |
| Comparison Period | The time frame against which the reference period is compared to evaluate changes or trends. |
| Feedback Source Selector | An option to choose the origin of the feedback data, such as customer reviews, surveys, or other sources. |
| Chart Metric Selector | A tool for selecting the specific metrics or data points to be displayed in a chart or graph. |
| Chart Granularity | The level of detail or resolution in the chart, such as daily, weekly, or monthly data points. |
| Chart Tag Key | A label or identifier used to categorise and differentiate data within the chart. |
| Chart Tag Value | The corresponding value or information related to the chart tag key, providing detailed insights or data points. |
Report Chart
Feefo charts refer to the visual representations of data generated within the platform.