TABLE OF CONTENTS
Introduction
The Product Tab offers merchants the flexibility to filter and consolidate product scores based on various parameters such as accounts, Parent SKUs, SKUs, tags, and product attributes. This integration promises enhanced functionality and data management capabilities.
Report Filters
Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:
| Field | Description |
| Merchant Name(s) | Enter the name or identifier of accounts available to the user. If you select multiple accounts you see the aggregation in the metrics. |
| Date Source | Choose from sales date or feedback request date. |
| Date Range | Choose from preset date range options or create a custom range. |
| Chart Granularity | Choose from Day, Week, Month, Quarter or Year. This determines the X axis in the graphs and how the data points are also aggregated. |
| Tag Key | Choose a tag key to display particular metrics. |
| Tag Value | Choose a tag value to display particular metrics. |
| Product Rating | The rating of the product from 1 to 5. |
| Filter by | Product SKU or Parent Product SKU. |
| Product SKU/Parent Product SKU | The Stock Keeping Unit (SKU) assigned to a specific product, used for inventory management and identification. |
| Attribute Name |
Report Chart
Feefo charts refer to the visual representations of data generated within the platform.
| Field | Description |
| Total Product Feedback Received | The count of product feedback received. if there are 2 products in one sale and both of them received feedback, it’ll be counted as 2. |
| Total Product SKU/Product Group ID sold | The count of distinct product SKU/product group ID sold. |
| % with Feedback | A donut chart showing the percentage of product SKU/product group ID sold that received feedback and the percentage of product SKU/product group ID sold that didn’t received feedback. |
| Average Product Rating | A line chart showing the average product feedback rating by date. |
Report Product Data
| Column | Description |
| Merchant Name | The name of the business or seller offering the product or service. |
| Title | The name or headline of a product, review, or feedback entry. |
| Parent Product SKU | The Stock Keeping Unit (SKU) for the main or primary product in a series. |
| Product SKU | The Stock Keeping Unit (SKU) assigned to a specific product, used for inventory management and identification. |
| Feedback Received | The total amount of feedback or reviews submitted by customers for a product or service. |
| Average Product Rating | The mean rating score calculated from all customer reviews for a particular product. |
| Attribute Rating | A specific rating given to an individual feature or characteristic of a product, such as quality, value, or ease of use. |
Product List without Feedback
| Column | Description |
| Parent Product SKU | The Stock Keeping Unit (SKU) for the main or primary product in a series. |
| Product SKU | The Stock Keeping Unit (SKU) assigned to a specific product, used for inventory management and identification. |
| Title | The name or headline of a product, review, or feedback entry. |