TABLE OF CONTENTS
Introduction
The Feedback tab serves as a rapid access point for merchants to efficiently locate, filter, and review feedback, providing insights into its current status. While undergoing enhancements with new aesthetics and filters, users can presently access and review feedback within the hub, with the option to view and download pertinent data. Notably, the forthcoming updates will integrate Accounts and Tags for enhanced data filtration, rendering this tab remarkably flexible. For instance, users will have the ability to filter feedback based on 'Campaign Tags', streamlining the feedback management process effectively.
Report Filters
Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:
| Field | Description |
| Merchant Name(s) | Enter the name or identifier of accounts available to the user. If you select multiple accounts you see the aggregation in the metrics |
| Date Source | Choose from sales date or feedback request date. |
| Date Range | Choose from preset date range options or create a custom range. |
| Chart Granularity | Choose from Day, Week, Month, Quarter or Year. This determines the X axis in the graphs and how the data points are also aggregated. |
| Tag Key | Choose a tag key to display particular metrics. |
| Tag Value | Choose a tag value to display particular metrics. |
| Product/Service Rating | A numerical or star-based evaluation of a product or service, reflecting customer satisfaction and quality. |
| Campaign Name | The designated title of the campaign, used to identify and distinguish it from other campaigns. |
| Comments | User-generated feedback or remarks, providing opinions, experiences, or suggestions about a product, service, or campaign. |
| Moderation Status | The current state of review for user content, indicating whether it is approved, pending, or rejected based on community guidelines. |
| Order Reference | A unique identifier assigned to a specific purchase, used to track and manage the transaction. |
Report Charts
Feefo charts refer to the visual representations of data generated within the platform.
| Field | Description |
| Feedback Received | The count of distinct product/service feedback id |
| % Published | The percentage of product/service feedback that are published. |
| % Rejected | The percentage of product/service feedback that are rejected. |
| % Pending | The percentage of product/service feedback that are pending |
| % Feedback With Comments | The percentage of product/service feedback with text comment |
| % Replied by Merchant | The percentage of product/service feedback that are replied by merchant |
| Rating | Average product/service feedback rating |
| Number of Feedback | A line chart that shows number of product/service feedback received by date |
Feedback Columns
| Field | Description |
| Merchant Name(s) | Enter the name or identifier of accounts available to the user. If you select multiple accounts you see the aggregation in the metrics |
| Order Ref | A unique identifier for an order, used to track and reference the specific purchase. |
| Sale Date | The date on which the product or service was sold to the customer. |
| Feedback Date | The date on which a customer provided feedback or a review about the product or service. |
| The customer's email address, used for communication and notifications regarding their order and feedback. | |
| Product SKU | The Stock Keeping Unit (SKU) assigned to a product, used to uniquely identify and manage inventory. |
| Description | A detailed explanation or account of a product, service, or campaign. |
| Rating | A numerical or star-based score given by a customer to evaluate a product or service. |
| Comment | A customer's written feedback or opinion about a product or service. |
| Moderation Status | The current review state of user-generated content, indicating whether it is approved, pending, or rejected. |
| Rejected Reason | The explanation provided for why a piece of user content was rejected during moderation. |
| Replied by Merchant | Indicates whether the merchant has responded to the customer's comment or feedback. |
| Rerated | Indicates whether the original rating given by a customer has been updated or changed. |