TABLE OF CONTENTS


Introduction


The Feedback tab serves as a rapid access point for merchants to efficiently locate, filter, and review feedback, providing insights into its current status. While undergoing enhancements with new aesthetics and filters, users can presently access and review feedback within the hub, with the option to view and download pertinent data. Notably, the forthcoming updates will integrate Accounts and Tags for enhanced data filtration, rendering this tab remarkably flexible. For instance, users will have the ability to filter feedback based on 'Campaign Tags', streamlining the feedback management process effectively.



Report Filters


Report filters allow users to narrow down the data displayed in their reports based on specific criteria or conditions. Here's what report filters enable users to do:


FieldDescription
Merchant Name(s)Enter the name or identifier of accounts available to the user. If you select multiple accounts you see the aggregation in the metrics
Date SourceChoose from sales date or feedback request date.
Date RangeChoose from preset date range options or create a custom range.
Chart GranularityChoose from Day, Week, Month, Quarter or Year. This determines the X axis in the graphs and how the data points are also aggregated. 
Tag KeyChoose a tag key to display particular metrics.
Tag ValueChoose a tag value to display particular metrics.
Product/Service Rating
Campaign Name
Comments
Moderation Status
Order Reference

Report Charts


Feefo charts refer to the visual representations of data generated within the platform.


FieldDescription
Feedback ReceivedThe count of distinct product/service feedback id
% PublishedThe percentage of product/service feedback that are published.
% RejectedThe percentage of product/service feedback that are rejected.
% PendingThe percentage of product/service feedback that are pending
% Feedback With CommentsThe percentage of product/service feedback with text comment
% Replied by MerchantThe percentage of product/service feedback that are replied by merchant
RatingAverage product/service feedback rating
Number of FeedbackA line chart that shows number of product/service feedback received by date



Feedback Columns


FieldDescription
Merchant Name(s)Enter the name or identifier of accounts available to the user. If you select multiple accounts you see the aggregation in the metrics
Order Ref
Sale Date
Feedback Date
Email
Product SKU
Description
Rating
Comment
Moderation Status
Rejected Reason
Replied by Merchant
Rerated