Campaigns

This is where you can manage the content and settings for feedback emails, forms etc. You can also review emails that have been sent in “Manage feedback Requests”.

Campaign Overview
TABLE OF CONTENTS Introduction Default Campaign  Stop Sending Feedback Requests Test Campaign  Create a New Campaign  Deleting a custom campaign  ...
Mon, 11 Dec, 2023 at 11:30 AM
Campaign Preferences
TABLE OF CONTENTS Introduction Changing Campaign Preferences Campaign Visibility From Name From Email Feedback Request Language Thank you message i...
Thu, 26 Oct, 2023 at 4:42 PM
Manage Feedback Requests
TABLE OF CONTENTS Introduction Filtering Feedback Requests Campaign Status  Request type Order ref  Email address Displayed Information Send ...
Wed, 2 Aug, 2023 at 8:44 AM
Feedback Request Email
TABLE OF CONTENTS Introduction Customising Feedback Request Emails Email Customisation Undoing Changes Conclusion Introduction Your feedback re...
Tue, 25 Jul, 2023 at 10:54 AM
Feedback Form
TABLE OF CONTENTS Introduction Essential Plan  Enhanced Plan  Conclusion Introduction Welcome to Feefo Forms 2.0, designed with a focus on incor...
Mon, 11 Dec, 2023 at 11:46 AM
New Form Template
TABLE OF CONTENTS Introduction New Templates Automatic Rollout What If You've Made Changes? Ongoing Improvements Contact Your Customer Success Ma...
Fri, 27 Oct, 2023 at 3:58 PM
Reminder Email
TABLE OF CONTENTS Introduction Customising Feedback Reminder Requests Customisation Process Conclusion Introduction The feedback reminder reques...
Tue, 25 Jul, 2023 at 10:58 AM
'Not Tried Yet' Email
TABLE OF CONTENTS Introduction Customising 'Not Tried Yet' Email Reminders Enabling 'Not Tried Yet' Option Customising Email Reminders ...
Tue, 25 Jul, 2023 at 11:21 AM
Test Campaigns
TABLE OF CONTENTS Introduction Testing a Feedback Campaign Previewing Email Content Testing SMS Messages (If Applicable) Conclusion Introduction ...
Tue, 25 Jul, 2023 at 11:35 AM
Send feedback requests via SMS
TABLE OF CONTENTS Introduction What is Feefo SMS? How to Set Up an SMS Campaign Adding Feefo SMS to Your Account Conclusion Introduction Welcom...
Fri, 8 Sep, 2023 at 4:58 PM