TABLE OF CONTENTS

Introduction


Welcome to Feefo Forms 2.0, designed with a focus on incorporating best practices for Product and Service Feedback. In this knowledge base article, we'll delve into the features and functionalities offered by Feefo Forms across the Essential and Enhanced Plans.


All our packages include our default questions types:

  • Star Rating: A mandatory element for both service and product templates.
  • Main Review: Gather in-depth insights with the main review question.
  • Media: Encourage customers to share their experiences through multimedia.


For further questions types that can be applied to enhanced accounts, click here.



Essential Plan 


In the essential plan, you don't miss out; you get the new look Product and Service forms with their improved UI/UX, displaying Star Rating, a Review text box, and an optional media collection. These forms now support feedback in 40 languages, automatically adapting to the locale in the sale or as set in the campaign settings.



Enhanced Plan 


The Enhanced Plan offers tiered service for a more personalised experience. Working with your account Customer Success Manager (CSM) or the Feefo Support Team, we can make modifications to the feedback form to suit your needs. 


The ultimate customisation comes in the form of Custom Questions allowing you to extend your forms beyond the basics. Dive deep into customer experiences with options like Net Promoter Score (NPS) or ranking, open text, single or multiple-choice, and product attributes. Support for multiple languages enhances the flexibility of your feedback forms.


Questions can be intelligently linked to tags. Want specific questions for a particular product? Assign a question to a specific SKU, ensuring it appears only when relevant.


Conclusion


Feefo Forms empower you to glean valuable insights from your customers, providing a seamless and highly customisable user experience. Explore the endless possibilities and optimise your feedback collection process with Feefo Forms 2.0 today! Should you have any queries or need assistance, our dedicated support team is just a message away, ready to assist you on your journey to customer feedback excellence.