TABLE OF CONTENTS

Introduction


Keeping your business details up-to-date is essential for smooth communication and ensuring that Feefo can reach you whenever necessary. Whether you've changed your address, contact information, or any other business-related details, updating this information on the Feefo Hub is a simple process. This guide will walk you through the steps to update your business details, helping you maintain accurate and current information on your Feefo account.

Updating Your Business Details


  1. Visit the Feefo Hub and log in using your credentials.
  2. Once logged in, navigate to the 'Settings' section.
  3. In the left-hand navigation column, click on 'Business Details.'

Alternatively, you can follow these steps:


  1. Select your name located in the top right corner of the Hub.
  2. From the dropdown menu, choose 'Business Details.'



Review and Edit Your Details


On the 'Business Details' page, you will find your account details, including your merchant identifier, which is important to keep handy for contacting Feefo Support or Accounts teams.


Below the account details, you'll find your business details, which you can edit whenever needed. Ensure the following details are correct and up-to-date:


  • Business name
  • Website URL
  • Industry
  • Business address
  • Contact details


Find out more about updating your Business Details


Managing Multiple Contacts


You have the option to add more than one point of contact for your business. Additionally, if any contact is no longer relevant, you can delete them. However, please note that you must always have at least one contact listed. If you wish to delete a contact with their own user account who no longer requires access to your Feefo account, remember to delete their account separately via 'Settings' > 'Users.'


Updating Invoice Details


If you need to modify your business details as they appear on your invoices or change the email address to which invoices are sent, please contact our accounts team at [email protected].

Conclusion


Regularly updating your business details on the Feefo Hub is essential for ensuring seamless communication and efficient service. By following the steps outlined in this guide, you can easily manage and maintain accurate information on your Feefo account, helping you stay connected with your customers and Feefo's support and accounts teams.